by Heath | Customer Relations, Featured, Project Management, Time Management, Tips, Web Design
Yesterday I had lunch with one of my best friends and all around stand-up guy, who also happens to be a web designer. Like the complete geeks that we are, we spent the entire lunch discussing web design, a possible JV project, common pain points etc., but most of the...
by Heath | Basics, Featured, Project Management, Tips, Web Design
There are two ways to learn any skill. One is by experience and the other is by being taught from someone who already has that experience. As with any skill, there are common web design mistakes that nearly everyone makes early on. Here, I want to guide you through...
by Heath | Customer Relations, Featured, Project Management, Web Design
To be blunt, the real problem is NOT your client. The real problem is YOU. Yes, I know that is harsh, but it is actually very good news because you can’t do anything about how your clients are, but you can do quite a lot about you! Clients are who they are, and...
by Heath | Featured, Project Management, Web Design
I was very surprised by the last article I posted about how charging by the hour sucks. It received some heated comments on Reddit.com and some disagreement in the article comments. I feel it is important to clear up some of the misunderstanding and clarify some of...
by Heath | Customer Relations, Featured, Project Management, Time Management, Tips, Web Design
Billing your web design projects by the hour sucks! You know what I mean. “How many hours do I have left on my website project? Can you itemize that? What? Why did it take you so long to do this? My friend who made a website once says it should have only taken about...
by Heath | Customer Relations, Project Management, Tips, Web Design
It can be a catch-22 to work with uncreative customers. They are the clients who need our help the most, yet they are often the hardest clients for us to help. If you find the one in 20 clients who really is ready and willing to trust your recommendations and not...
